Shipping policy

Shipping & Delivery

Every Fox & Fennel order is carefully packaged by hand before being sent on its way. As a small handmade business, I really appreciate your patience while I prepare your order. 🦊🌿

📦 Processing your order

Most ready-to-ship orders are dispatched within 3–5 working days.

Some handmade, personalised or made-to-order items may take a little longer. If a product has a specific processing time, this will be stated in the product description.

If you need your order by a particular date, please get in touch before ordering and I’ll do my best to help.

🇬🇧 UK Delivery

UK orders are sent using Royal Mail Tracked services.

Royal Mail 1st Class Tracked

Estimated delivery: 1–2 working days after dispatch.

Royal Mail 2nd Class Tracked

Estimated delivery: 2–4 working days after dispatch.

You’ll receive tracking information once your order has been dispatched, allowing you to follow your parcel’s journey.

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer during particularly busy periods, such as Christmas or postal disruptions.

🌍 International Delivery

International orders are sent using Royal Mail International Tracked.

Estimated delivery: 5–12 working days, depending on the destination.

International delivery times are estimates and can be affected by customs processing, local postal services and other circumstances outside my control.

Any customs duties, import taxes or other charges that may apply to your order are the responsibility of the recipient.

📮 Tracking

Once your order has been dispatched, you’ll receive a shipping notification containing your tracking information.

Please allow a little time for tracking information to become active after your parcel has been handed to Royal Mail.

🎁 Sending an order as a gift

I’d be happy to send your order directly to someone as a gift.

Simply enter the recipient’s delivery address at checkout. If you’d like to include a gift message or have a special request, please contact me and I’ll do my best to help.

📦 Packaging

I carefully package every order to help make sure it arrives safely.

Where possible, I use recyclable, reusable or recycled packaging materials. Some packaging may have been reused to give it another life and help reduce unnecessary waste.

Delicate items are given additional protection where needed.

❓ My parcel hasn’t arrived

If your parcel hasn’t arrived within the expected delivery timeframe, please get in touch and I’ll be happy to help you check its progress.

If tracking shows that your parcel has been delivered but you can’t find it, please check with household members, neighbours and any safe-place instructions first.

If you’re still unable to locate your parcel, please contact me so I can advise you on the next steps.

💔 My order arrived damaged

I take great care when packaging your order, but unfortunately parcels can occasionally be damaged during transit.

If your order arrives damaged, please contact me as soon as possible and include photographs of the item and its packaging.

I’ll work with you to resolve the problem. Please see my Returns & Refunds policy for further information.

💚 A little thank you

Fox & Fennel is a small independent handmade business, and every order is made, packed and sent with care.

Thank you so much for choosing handmade and supporting my little business. It genuinely means a lot. 🦊🌿